narrative operation Co., Ltd. and nara machizukuri Co., Ltd. (hereinafter referred to as “we” or “our company”) establish the following privacy policy (hereinafter referred to as “this policy”) regarding the handling of users’ personal information in the services provided on our website (hereinafter referred to as “the service”).

Article 1 (Personal Information)

“Personal Information” refers to “personal information” as defined in the Personal Information Protection Law and includes information related to a living individual that can identify the specific individual by name, date of birth, address, phone number, contact information, and other descriptions contained in such information, as well as data related to appearance, fingerprints, voiceprints, and health insurance numbers (personal identification information).

Article 2 (Method of Collecting Personal Information)

We will obtain personal information such as name, date of birth, address, phone number, and email address when users register for the service. When users send inquiries or comments through forms, we will collect their name, phone number, and email address.

Article 3 (Purpose of Collecting and Using Personal Information)

The purposes for which we collect and use personal information are as follows:

1. To provide and operate our services
2. To respond to user inquiries (including identity verification)
3. To send emails about new features, updates, campaigns, and other services we offer
4. To contact users as necessary for maintenance, important notices, etc.
5. To identify users who violate our terms of use or attempt to use our services for fraudulent or improper purposes and refuse their use
6. To allow users to view, change, or delete their registered information and view their usage status
7. To charge users for paid services
8. For purposes incidental to the above purposes
9. For decision-making during recruitment, contacting applicants, and HR and labor management after hiring
10. To appropriately respond to inquiries and consultations regarding property information and to verify identity

Article 4 (Change of Purpose of Use)

1. We will only change the purpose of use of personal information when it is reasonably recognized as relevant to the purpose before the change.
2. If the purpose of use is changed, we will notify users or publicly announce it on our website by the prescribed method.

Article 5 (Provision of Personal Information to Third Parties)

1. We will not provide personal information to third parties without obtaining the user’s prior consent, except in the following cases permitted by the Personal Information Protection Law and other laws and regulations.
   a. When it is necessary to protect a person’s life, body, or property and it is difficult to obtain the user’s consent
   b. When it is particularly necessary to improve public health or promote the growth of children and it is difficult to obtain the user’s consent
   c. When it is necessary to cooperate with national agencies or local public bodies or their consignees in performing the duties prescribed by laws and obtaining the user’s consent may hinder the performance of such duties
   d. When the following matters are notified or announced in advance and we have reported to the Personal Information Protection Commission:
   　 i. Including the provision to third parties in the purpose of use
   　 ii. Items of data provided to third parties
   　 iii. Means or methods of provision to third parties
   　 iv. Stopping the provision of personal information to third parties at the user’s request
   　 v. Methods for accepting user requests
2. Notwithstanding the preceding paragraph, the following cases do not fall under the provision of personal information to third parties.
   a. When we outsource all or part of the handling of personal information to the extent necessary to achieve the purpose of use
   b. When personal information is provided in connection with the succession of business due to mergers or other reasons

Article 6 (Joint Use)

We may jointly use personal information provided by customers at the time of member registration, facility use, or product purchase within the narrative group to provide comprehensive services within the scope of the purpose of use.

Article 7 (Disclosure of Personal Information)

1. When a user requests disclosure of their personal information, we will disclose it to the user without delay. However, if disclosure falls under any of the following, we may not disclose all or part of the information and will notify the user of that decision without delay. A fee of 1,000 yen per case will be charged for the disclosure of personal information.
   a. If there is a risk of harming the life, body, property, or other rights and interests of the user or a third party
   b. If there is a risk of significant hindrance to the proper execution of our business
   c. If it violates other laws and regulations
2. Notwithstanding the provisions of the preceding paragraph, we will not, in principle, disclose information other than personal information, such as history and characteristic information.

Article 8 (Correction and Deletion of Personal Information)

If a user’s personal information held by us is incorrect, the user can request the correction, addition, or deletion (hereinafter referred to as “correction, etc.”) of personal information according to the procedures specified by us.

1. If we determine that it is necessary to respond to a user’s request based on the preceding paragraph, we will correct the personal information without delay.
2. We will notify the user without delay when corrections are made or if it is decided not to make corrections based on the preceding paragraph.

Article 9 (Suspension of Use of Personal Information, etc.)

1. If we are requested by the user to suspend the use or delete their personal information (hereinafter referred to as “suspension of use, etc.”) due to reasons such as handling it beyond the scope of the purpose of use or obtaining it by fraudulent means, we will conduct necessary investigations without delay.
2. Based on the investigation results, if we determine it is necessary to comply with the request, we will suspend the use of the personal information without delay.
3. We will notify the user without delay when the suspension of use, etc. is completed or if it is decided not to suspend the use based on the preceding paragraph.
4. Notwithstanding the preceding Article 2, if suspension of use, etc. involves a large cost or is otherwise difficult to implement, we will take alternative measures necessary to protect the user’s rights and interests if possible.

Article 10 (Handling of Documents and Electronic Data Related to Recruitment)

Documents provided during the application process will not be returned, regardless of whether the applicant is hired. The documents and electronic data provided will be appropriately managed and disposed of at the appropriate time. We do not bear any obligation to store or dispose of such documents and data.

Article 11 (Handling of Personal Information in Recruitment)

If specified personal information is not provided, the applicant may not be able to apply for our job postings.

Article 12 (Cookies)

Cookies are data sent from a web server to a web browser. By referring to cookies, web servers can identify users’ computers and enable efficient use of our website. The files sent as cookies from our website do not contain information that can identify individuals. Cookies can be disabled in the settings of your web browser.

Article 13 (SSL)

To ensure the security of personal information sent by customers on our website, we protect it using SSL (Secure Socket Layer). By using an SSL-compliant browser, customers can automatically encrypt and safely send and receive personal information.

Article 14 (Google Analytics)

We use Google’s “Google Analytics” service on our website for access analysis. Google Analytics uses cookies issued by us to collect, record, and analyze users’ website visit history. We receive the analysis results from Google and understand the visit status of our website.

Article 15 (Changes to the Privacy Policy)

The contents of this policy may be changed without notifying users, except as otherwise provided by law or this policy. The changed privacy policy will take effect when posted on this website unless otherwise specified by us.

Article 16 (Contact Information)

For inquiries regarding this policy, please contact the following:

Address: 34 Nishijo-do-cho, Nara City, Nara Prefecture, 630-8345
Company: narrative Co., Ltd.
Email: info@narratives.co.jp

Article 17 (Disclaimer)

We make every effort to ensure the accuracy of the information posted on our website, but we do not take any responsibility for any actions taken by users using the information on our website. We do not take any responsibility for any damage caused to users or third parties by using our website.

Article 18 (Copyright and Portrait Rights)

All content on our website, including text and images, is protected by copyright and portrait rights. Unauthorized use or reproduction is prohibited.

Article 19 (Links)

You are free to link to our website. However, depending on the content of the website, we may refuse to allow the link.