Can you provide information on the room rates?
Room rates vary depending on the plan and availability.
For the most up-to-date information, please check the reservation page on our official website.
Are infants and toddlers allowed to stay?
Our auberge does not accept reservations for children under 12 years old.
I would like to confirm my reservation.
Your reservation details can be found in the confirmation email that was automatically sent at the time of booking. To modify or cancel your reservation, please access the URL provided in the confirmation email.
If you have any questions, feel free to contact us by phone or email.
*Please note that changes to room type or the number of guests may not be possible depending on availability.
*Any changes may result in a price difference.
Can I change the room type after making a reservation?
To modify or cancel your reservation, please access the URL provided in your reservation confirmation email.
If you have any questions, feel free to contact us by phone or email.
*The changes to the room type or the number of guests may not always be possible due to availability.
*Any changes may result in a price difference.
What are the check-in and check-out times?
Check-in is between 3:00 PM and 6:00 PM, and check-out is at 11:00 AM.
*These times may vary depending on the accommodation plan. For more details, please refer to each specific plan.
Is early check-in or late check-out available?
We generally cannot accommodate this request, but depending on availability, you may use the room for an extra fee.
Please refer to our our terms of service.
Which credit cards are accepted？
The following major credit cards are accepted:
VISA/JCB/American Express/Diner’s Club/Master Card/Discover
Is free Wi-Fi available?
Free Wi-Fi is available in all rooms. For connection details, please refer to the ‘Facility Guide’ provided in your room.
Are there any restrictions on smoking?
We have non-smoking policy throughout the facility. This policy also applies to IQOS and electronic cigarettes
Is there a large public bath available?
There is no large public bath available. Each room is equipped with a private bath.
Can you provide detailed information about the room amenities and facilities?
We provide refrigerator, safe, hair dryer, toothbrush/toothpaste, razor, cotton swab, hairbrush,
shampoo, conditioner, body soap, handy towel, face towel, bath towel, nightwear and bathrobe.
Where can I make a restaurant reservation?
Reservation can be made through our official website or by phone.
Phone reservations: +81-50-3176-1787
* Online booking is recommended as it may be difficult to reach us by phone during business hours.
What is your cancel policy？
We begin preparing meals a few days in advance of your reservation. For changes in the number of guests or cancellations, please notify us by phone or email by 6:00 PM 3 days prior to your reservation.
・Cancellations after 6:00 PM 3 days prior: 50% of the course fee
・Cancellations after 6:00 PM 1 day prior: 100% of the course fee
・No-show: 100% of the course fee
*If you are more than 15 minutes late without notice, your reservation may be considered a no-show.
*Guests who do not show up without notifying us may not be able to make future reservations.
How many types of courses are available?
We offer only one type of course.
Can you accommodate food allergies?
Of course. Please inform us in advance of any specific ingredients you need to avoid.
It looks like we will arrive late. Is it possible to change the dinner time?
Dinner at our auberge begins at a set time for all guests. If you arrive late, any dishes served before your arrival cannot be provided.
Can you provide information on the access between the nearest station and the hotel?
The route is lush with greenery and very scenic, but if you have a lot of luggage, we recommend taking a taxi.
(30 minutes on foot, 10 minutes by taxi).
For more details, please refer to Google Map.
https://maps.app.goo.gl/yD4D5Nx63nxZBXjw6
Do you offer a shuttle service?
The shuttle service is not available. Taxi is the recommended means of transportation.
Will you keep my luggage before check-in or after check-out?
We offer luggage storage at the front desk. Please contact us for details if you have a large amount of luggage or wish to store your items for an extended period, as our storage space is limited. Please note that we do not accept valuables, fragile items, or food for storage
What is your lost and found policy?
Contact us with the following information via phone or email for our prompt search.
・Your name
・Date of your stay (Room name)
・Description of the lost item
・Your contact information
*Unclaimed lost items will be brought to the nearest police station after 1month.
Food and beverages will be discarded on the same day for hygiene reasons.
Can you help with a surprise?
Happy to help！Please make sure to consult with us in advance.
Do you have any affiliated hotels?
We have the following hotels:
・NIPPONIA Tawaramoto Maruto Shoyu（https://maruto-shoyu.co.jp/）
・RITA Gosemachi（https://www.gosemachi.com/rita/）
・YADO CHARINKO（https://www.gosemachi.com/charinko/）
Are we free to go out after check-in?
Guests are free to go out after check-in, but please return in time for the meal service. When you leave, please take your room key with you.
Where can we find information on any closure dates and the operating status?
The latest information will be provided on this official website. If you need immediate assistance, please contact us by phone.
* Operating hours and closure dates may change in case of natural disaster. Please check our official website for updates.
Will there be a cancellation fee if I need to cancel my reservation due to a natural disaster or disruption in public transportation?
If you need to cancel your reservation in such situation, please call or email us.
We will provide information on any cancellation fees or other details.
tel: +81-50-3176-1787
email:villa_communico@narratives.co.jp
Do you have parking?
There are spaces available for five cars
Can I pay by a credit card?
Major credit cards are accepted:
VISA/JCB/American Express/Diner’s Club/Mastercard/Discover
